LUMTOIA
Last Updated: August 18, 2026
Introduction
LUMTOIA ("LUMTOIA", "we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.
This Privacy Policy describes how we collect, use, and share information about you, as well as your rights and choices regarding such collection, use, and sharing. It applies when you access or use our website and other products and services (collectively, the "Services"), contact our customer service team, engage with us on social media, or otherwise interact with us.
If you do not agree with our policies and practices, your choice is not to use the Services. By accessing or using the Services, whether or not you purchase any of our products, you agree to this Privacy Policy.
Changes to This Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review this Privacy Policy whenever you access the Services or otherwise interact with us, as your continued use of the Services constitutes acceptance of the updated terms.
Information Collection
Information collected from you
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
- Personal identifiers, including name, email address, postal address, telephone number, and online identifiers
- Internet activity, including browsing and interaction data on our website
- Commercial information, including your order and purchase history
- Financial information, including credit or debit card details (processed securely by our payment processors)
- Location information, including general location data
Information collected from other sources
We may also collect personal information about you from third-party sources, such as other customers (for example, when you're referred to us by a friend). The categories of information we may collect this way include:
- Personal identifiers, including name and email address
- Commercial information, including purchases
Why We Process Your Information
We use personal information for the following purposes:
- Fulfilling and shipping your orders
- Processing payments
- Providing customer support
- Operating and improving our website
- Sending order updates and promotional communications
- Analyzing data to improve our products and services
- Meeting compliance and legal requirements
- Preventing fraud and maintaining the security of our Services
How We Disclose Your Information
We may disclose the following categories of personal information to our service providers and vendors in order to operate our business, fulfill your orders, and provide the Services:
| Personal Information Category | Shared With |
|---|---|
| Personal identifiers | Commerce & website platform providers, payment processors, shipping carriers, customer support tools, marketing tools |
| Internet activity | Website analytics and marketing tools |
| Commercial information | Commerce platform providers, order fulfillment partners, payment processors |
| Financial information | Payment processors only |
| Location information | Shipping carriers and website analytics tools |
We do not sell your personal information to third parties for monetary consideration. We may share limited information with advertising and analytics partners to help us understand how our website is used and to show you more relevant ads — you can opt out of this at any time (see "Your Privacy Rights" below).
Cookies & Similar Technologies
Cookies
Our website uses first-party and third-party cookies and similar tracking technologies to operate and maintain our Services, remember your preferences and shopping cart, analyze website usage, improve your shopping experience, and support our marketing and advertising activities.
Cookies are small text files that are stored on your device when you visit a website. Some cookies are necessary for our website to function properly, while others help us understand how visitors use our website or deliver more relevant advertising.
You can manage or disable cookies through your browser settings and, where available, through our cookie preference tools. Please note that disabling certain cookies may affect the functionality of our website.
For more information about cookies and how they work, please visit All About Cookies.
Do Not Track
Some browsers offer a "Do Not Track" (DNT) feature. Because there is no common industry standard for interpreting DNT signals, our website does not currently respond to them. You may still exercise your privacy rights as described elsewhere in this Policy.
Analytics
We use website analytics tools (such as Google Analytics) to understand how visitors interact with our Services. You can learn more about how Google Analytics uses data here, and how to opt out here.
How Long We Keep Your Data
We do not retain your data for any longer than is necessary for the purposes described in this Privacy Policy.
| Type of Data | Retention Period |
|---|---|
| Order & purchase data (name, email, address, phone, purchase history, payment details) | Kept for as long as needed to fulfill your order, and for a reasonable period afterward to support returns, warranty claims, and legal requirements. |
| Customer support correspondence | Kept as long as reasonably necessary to resolve and reference your inquiry. |
| Marketing data (email/SMS opt-ins) | Kept until you unsubscribe or request deletion. |
| Website analytics & cookie data | Kept for a limited period consistent with our analytics providers' standard retention settings. |
Your Privacy Rights
Depending on where you live, you may have certain rights under applicable privacy laws (such as the California Consumer Privacy Act and similar state laws), including the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Delete personal information we've collected about you, subject to certain legal exceptions
- Opt out of the sale or sharing of personal information and targeted advertising
- Non-discrimination for exercising any of your privacy rights
To exercise any of these rights, please contact us using the details below. We will verify your request and respond within the timeframe required by applicable law.
Note: This section provides a general summary of privacy rights that may apply depending on your state or country of residence. It is not a substitute for a jurisdiction-specific legal review.
Children's Privacy
Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us so we can delete it.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: