LUMTOIA
We want you to love your LUMTOIA purchase!We offer free exchanges and returns within 30 days of your purchase for items purchased on lumtoia.com and in like-new condition. Please note that gift cards (both physical and electronic), items received from our donation programs, and items marked "Final Sale" are not eligible for return.
Return Policy
- Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. Items that have been washed, used beyond trying on, altered, or returned will not be eligible for a refund. If not, the buyer is responsible for all incurred fees and no refund will be issued.
- If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee for this reason.
- The cost of the return shipping from the United States will be charged to LUMTOIA.
- Items that do not meet these criteria will not be considered for return.
How to Start a Return or Exchange
Send us an exchange or return request with your order number by email, using the email address you placed the order with, to service@lumtoia.com. You will receive a return label/address once your request has been reviewed and approved.
Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.
Exchanges: If you want an exchange, once the exchange request is approved, we will send you the product you want immediately.
Refund: Refunds will be issued to your original payment method within 3-5 business days of the item being received at our fulfillment center. Depending on your financial institution, it may take additional days for the refund to post to your account.